19 Sep Lets Chat!
Chat feature, integrated directly to your PMS on one side and integrated to your own website and booking engine on the other side, brings you one step closer to your guests.
– Hello, I am interested in renting a room at your place, but I need more information regarding the breakfast.
– Hello, I’m not sure you got my previous message. I am interested in renting your place.
– Hello? Can you help me?
– It’s fine, hotel right across the street from you was faster with answering my question. Sorry for bothering. Good bye
This, my dear blog readers, is the perfect example of those companies, that claims about their live chat feature but most of the times leave poor customers just hang alone on the line and ‘talk to themselves’….
Nowadays, most people like to know in minutes the price and availability of potential lodgings and have the power to reserve them immediately. The exchange of emails or phone calls is now something of the past. With an easy online booking engine you are providing travelers not only the possibility of automatic reservation but you are also providing a better service. More professional, faster, more efficient and ALWAYS with your brand.
Imagine yourself living in one part of the world and trying to book a hotel room in the other one… Maybe you found the room and the dates are fine, but there is something, that still gets on your mind and you have to ask this directly from the hotel staff. We all definitely know that writing an e-mail doesn’t mean getting an answer. And call might be too expensive. What to do then? Simply go and check for another hotel.
Boomm! – here you just lost a potential guest.
Yes, you might tell now that I am not introducing anything new. That chat feature was already used before and it can’t surprise anyone. But wait, what we offer – is total integration. You don’t need to use any other website for the chat function. Imagine, you are working, minding your own business, then you hear that chat comes in, you run through all the tabs while you find it, then you answer it, and going back to your business, then the chat rings again and you have to check it again… Endless… And imagine if the receptionist is distracted by some reason and forget to turn on the chat at all. The whole day might pass until she/he will realize why nobody is ‘talking’ to her/him today. Familiar feeling? I’m sure it is.
Well that’s why I’m telling that we can offer you something different. With our Chat feature, you can forget other websites and most important – forget forgetting to chat! You can use our chat function to talk to your guests directly when they are browsing in your website. Once you or any of your colleagues is logged in to their Sabee account, chat will be activated and guests will be able to see that (if nobody is logged to the system, your customer still will be able to leave you a message which later on can be answered as an e-mail). You will get notification about the incoming chat right there in your Sabee and you can type your answer back. It is very user-friendly and very easy to integrate to your website or your Booking engine.
Make yourself reachable! If potential guest will get answers to their questions right away, they are more likely to complete the booking (which is kind of our goal, right?). So let them know that someone is right there in the the other side of the screen ready to help and ready to welcome them when they will arrive.
Chat to you later!